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At Townsville Veterinary Clinic, we are committed to providing the highest standard of medical and surgical care for your animals.
PAYMENT OPTIONS & VETERINARY FINANCE
PAYMENT OPTIONS AND VETERINARY FINANCE IN TOWNSVILLE
To maintain our modern diagnostic equipment, stock premium pharmaceuticals, and employ our highly skilled clinical team, we operate as a fee-for-service clinic.
Payment is required in full at the time of your consultation or upon the discharge of your hospitalised animal. To make settling your account as straightforward as possible, we offer a variety of payment methods and work alongside established veterinary finance providers.
ACCEPTED PAYMENT METHODS
We accept a wide range of immediate payment options at our main reception desk, including:
We strictly do not offer informal in-house accounts or personal payment terms.
FLEXIBLE VETERINARY FINANCE OPTIONS
We understand that medical emergencies or unexpected specialist surgeries can place a sudden financial strain on your household. To ensure your pet or horse receives immediate, life-saving care without unnecessary delay, we accept several reputable, third-party payment providers:
VETPAY
A dedicated veterinary finance system designed specifically to cover animal healthcare costs. VetPay streamlines the approval process, allowing you to establish a flexible, customised direct-debit payment plan quickly. Minimum spend limits and conditions do apply.
ZIP PAY & ZIP MONEY
Allowing you to split the cost of your veterinary care into manageable, interest-free weekly or monthly instalments.
APPROVAL NOTICE
All third-party finance applications are subject to independent credit checks and approval criteria. To avoid stress during an emergency, we highly recommend setting up your VetPay or Zip account online before your visit. We do require you to notify us of your intention to use Vetpay or Zippay prior to us undertaking work.
TRANSPARENT TREATMENT ESTIMATES
We believe in open communication and financial transparency. For all major medical admissions, diagnostic workups, and surgical procedures, our veterinarians will provide you with a detailed, itemised treatment plan outlining the estimated costs before we begin.
If an emergency case changes organically or requires an adjustment to the treatment plan while your animal is hospitalised, our team will make every effort to contact you immediately to discuss the medical reasons and any updated costs.
If you have questions regarding an upcoming procedure fee or need assistance setting up VetPay, contact our administration team on 07 4779 0233. We do ask that you discuss any financial concerns or credit arrangements/requirements with us in advance of undertaking treatment.
